UTILIZATION OF NEWLY ESTABLISHED EXECUTIVE HEALTH SERVICES AT REHMAN MEDICAL INSTITUTE, PESHAWAR, KHYBER PAKHTUNKHWA, PAKISTAN

Abstract

Introduction: Structured healthcare screening packages for common diseases are offered by most private health institutions in Pakistan; Rehman Medical Institute (RMI), Peshawar introduced Executive Health Services in 2014, offering comprehensive health check-up and diagnostic screening. This study was conducted to evaluate the utilization and client satisfaction of these health services.
Materials & Methods: A descriptive study, based on secondary data of RMI Executive Health Clinic was conducted from August to October 2016; data from June 01, 2014 to May 31, 2016 were obtained from clinic records. Study variables included socio-demographic, health concerns / issues of clients, screening tests done, and diseases diagnosed. Data were analyzed by SPSS version 20 for descriptive statistics.
Results: During the 24 months study period, 111 clients presented, (62,55.9% male and 49, 44.1% female); the majority (64, 57.7%) were in age group 31-50 years. Most (103, 92.8%) were married, and from Afghanistan (73, 65.8%). Almost half (55, 49.6%) opted for “Gold†package, followed by “Silver†package (37, 33.3%), while 19(17.1%) opted for “Know Your Heart†package. The spectrum of presenting complaints indicated that most patients (53, 54.6%) had multisystem issues. Among screened participants, 94(84.6%) had abnormal test results, of which 12(12.8%) were only abnormal laboratory findings, 21(22.3%) only radiological abnormalities, 59(62.8%) multiple abnormal investigations, and 02(2.1%) only cardiologic abnormalities. Based on client feedback, only 1.06% expressed dissatisfaction.
Conclusion: Executive health services at Rehman Medical Institute were effectively utilized by clients and helped to identify hidden health issues at an early stage.